We would like you to have complete peace of mind when buying products from BuyNewTrend.com. You can return all items within 15 days of receipt & the product amount except shipping and cod charges will be credited back to your BuyNewTrend wallet . if reverse pickup is unsuccessful after two attempts after pickup was initiated for the first time, the refund request will be cancelled. similarly if the product is self shipped, and has not been dispatch from costumer after two weeks of refund initiation, refund request will be cancelled.
Some additional guidelines:
- Within the first 15 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
- Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self shipped returns, we recommend you use a reliable courier service.
- Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 15 days.
- You can inform us within 15 days of receiving the parcel by writing to us at CARE@BUYNEWTREND.com. Please make sure that the items are securely packed and handed to our pick-up person.
- Please note that shipping charges will not be reimbursed.
What can I return?
You can return any products ordered from Buynewtrend.com within 15 days of delivery. In case of items with manufacturing defects, size issue, mis shipment, wrong shipment or any issue you can return products within 15 days of delivery. Returned products must be returned with all original packaging and tags that they were shipped with.
To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.
How do I return products to Buynewtrend?
It's a simple process:
- Please login into your account go under wallet then > Wallet Transaction History then choose request return under Action.
- In case of damaged/broken goods, send us the images on CARE@BUYNEWTREND.com.
1. If your pin code is not covered by our pickup services, you would need to self-ship the return item. Refunds are subject to your returns being inspected upon receipt at our end.
2. In case you are self-shipping your returns back to us, please retain your shipping receipt and email us the tracking info on CARE@BUYNEWTREND.com so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self shipped.
3. The shipping charge is non-refundable.
Where do I send my return?
Please make sure that the following address is clearly printed/written on your returns parcel with the StalkBuyLove order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.
c1/13-first floor , krishna nagar lal quarter
New Delhi 110051
How long will the entire process take?
It can take up to 15 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term in Buynewtrend wallet at the end of this 48 hour window.
Do I get charged for returning products ?
We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us.
How will I be refunded for the return ?
On successfully processing the refund, the refund amount would be credited to your buynewtrend wallet & you can shop with us from that wallet amount in future.
Can I request delivery to an international shipping address?
drop us mail at admin@BUYNEWTREND.com for international shipping