DELIVERY CHARGES ?
CASH ON DELIVERY Rs.30
PREPAID ORDERS Rs.20
RETURNING OR EXCHANGING THE PRODUCT ON YOUR MIND?
BuyNewTrend's 15 day returns and policy gives you an option to return items purchased on BuyNewTrend for any reason within 15 days of order delivered.
We only ask that you don't use the product and preserve its original condition, tags, and packaging.
There are two ways to return the product to us:
Pick up by us: In most locations, we offer a free pick up service. we will let u know weather we offer return pickup at ur location or not just shoot mail on firstname.lastname@example.org with order id and returning reason.
Self-Ship: If we don't offer a pick up at your location. In such cases, You have to self courier product to our returning address and you have shared scan copy of the courier receipt with us. Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into your account or wallet. If the picked up product does not pass the quality check, we shall deduct 50rs and refund entire leftover amount.
The following EXCEPTIONS and RULES apply to this Policy:
The products purchased in a sale cannot be returned & In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
Pick up: In most locations, we offer a free pickup service.
In that case, you just have to raise a return request from your account.
Self Ship: If we don't offer a pick up at your location. In such cases, address is given below Name :buynewtrend c1/13-first floor krishna nagar delhi-110051
ALL YOU NEED TO KNOW ABOUT CANCELLING YOUR ORDER
You can cancel an order until it has not been packed in our Warehouse (check status on Website). This includes items purchased on sale also. Any amount paid will be credited back if its prepaid order.
After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 507 working days from the time of order cancellation.If payment was made by redeeming credit points then, refund will be initiated into credit points only within 24-48 working hours of your order cancellation.
PAYMENT METHODS & DELIVERY INFORMATION
There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorisation code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process. If your account has been debited after you receive the notification of a payment failure, you can shoot us a mail on email@example.com or give us a call 8527770012, with your order id.
We have various payment options to give you a delightful shopping experience.
1. Credit Card
2. Debit Card
5. Cash on Delivery
You can pay for Cash on Delivery orders by cash or by Credit/Debit card IF the delivery person is carrying 'card swipe POS machine'. In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 notes effective 09 November, 2016.
MISCELLANEOUS & OTHER SELF-HELP THINGS
If your payment is debited from your account after a payment failure or in case of an unsuccessful order,Please contact ur payment gateway company
else mail us at firstname.lastname@example.org
Account creation benefits are:
1. You have your entire account history available to you in a jiffy.
2. Access to new deals.
3. BNT wallet processing at a faster speed.
4. Newsletter updates about new products and designs (if required).
5. you will get new coupons by time on your mail.
No, there are no hidden charges at all. All charges are included in the prices shared on the category pages. In some invoices we break down the price but the overall charge remains the same.