We would like you to have complete peace of mind when buying products from BuyNewTrend.com. You can return all items within 15 days of receipt & the product amount except shipping and cod charges will be credited back to your BuyNewTrend wallet else Bank Account. if reverse pickup is unsuccessfull after two attempts after pickup was initiated for the first time, the refund request will be cancelled. simialrly if the product is self shipped, and has not been dispatch from costumer after two weeks of refund initiation, refund request will be cancelled.
Some additional guidelines:
What can I return?
You can return any products ordered from Buynewtrend.com within 15 days of delivery. In case of items with manufacturing defects,size issue,mis shipment,wrong shipment or any issue you can return products within 15 days of delivery. Returned products must be returned with all original packaging and tags that they were shipped with.
To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.
How do I return products to Buynewtred?
It's a simple process:
1. If your pincode is not covered by our pickup services, you would need to self-ship the return item. Refunds are subject to your returns being inspected upon receipt at our end.
2. In case you are self-shipping your returns back to us, please retain your shipping receipt and email us the tracking info on [email protected] so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self shipped.
3. The shipping charge is non-refundable.
Where do I send my return?
Please make sure that the following address is clearly printed/written on your returns parcel with the StalkBuyLove order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.
B-11/8-b krishna nagar
New Delhi 110051
How long will the entire process take?
It can take up to 15 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term in Buynewtrend wallet at the end of this 48 hour window.
Do I get charged for returning products ?
We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us.
How will I be refunded for the return ?
On successfully processing the refund, the refund amount would be credited to your buynewtrend wallet from where you can transfer to your account. Eelse you can shop with us from that wallet amount in future.
Can I request delivery to an international shipping address?
drop us mail at [email protected] for internation shipping