Create New Customer Account

DELIVERY CHARGES ?

WHAT ARE SHIPPING CHARGES & COD CHARGES?

The Shipping charges are as follows:

COD 50Rs
Prepaid 20Rs

Heyyy It's Coupon Time

WHAT IS A DISCOUNT COUPON?

Discount coupons are for all you lovely shopoholics to make your shopping experience more interesting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases.

WHERE TO ADD COUPON CODE FOR DISCOUNT ?

Coupon code can be applied at checkout page.

Returning or Exchanging the Product on Your Mind?

WHAT IS BUYNEWTREND'S 7 DAY RETURN & EXCHANGE POLICY? HOW DOES IT WORK?

BuyNewTrend's 7 day returns and policy gives you an option to return items purchased on BuyNewTrend for any reason within 7 days of order delivered.
We only ask that you don't use the product and preserve its original condition, tags, and packaging.

There are two ways to return the product to us:

Pick up by us: In most locations, we offer a free pick up service. we will let u know weather we offer return pickup at ur location or not just shoot mail on care@buynewtrend.com with order id and returning reason.

Self-Ship: If we don't offer a pick up at your location. In such cases, You have to self courier product to our returning address and you have shared scan copy of the courier receipt with us. Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into your account or wallet. If the picked up product does not pass the quality check, we shall deduct 50rs and refund entire leftover amount.

The following EXCEPTIONS and RULES apply to this Policy:
The products purchased in a sale cannot be returned & In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

WHERE SHOULD I SEND MY RETURN?

Pick up: In most locations, we offer a free pickup service.
In that case, you just have to raise a return request from your account. 


Self Ship: If we don't offer a pick up at your location. In such cases, address is given below Name :buynewtrend B-11/8-b Krishna nagar delhi-110051

Track Your Order & Request Delivery Timeline

HOW CAN I TRACK MY ORDER ?

Generally it takes around 5-9 working days for your order to be delivered.
You can check tracking id on ur mail as well as on mobile within 24hrs after placing order Sucessfully.
You can also track step by step movement of your order by using "Track Order" functionality on top of website by adding just tracking number there.

WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

We will do everything possible to have your order delivered to you on time. In case we miss, we suggest you to please call our customer care representative or write to us at care@buynewtrend.com

HOW CAN I CHECK IF BUYNEWTREND DELIVERS TO MY PIN CODE?

In case we don't deliver to your pincode, you will not get the "payment option" in order to make the payment. So technically it is not possible to place an order on buynewtrend.com in case the pincode is not serviceable.

DO YOU DELIVER OUT OF INDIA?

Yes we do deliver out of india but you have to bear deliver charges we will let u know according To us order and deliver address what you have to do is you have to shoot mail at admin@buynetwrend.com for or product name and ur pincode and full address.

All You Need to Know About Cancelling Your Order

WHAT IS THE BUYNEWTREND CANCELLATION POLICY?

You can cancel an order until it has not been packed in our Warehouse (check status on Website). This includes items purchased on sale also. Any amount paid will be credited back.

CAN I CANCEL AN ORDER AFTER SHIPPING?

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.

I JUST CANCELLED MY ORDER. WHEN WILL I RECEIVE MY REFUND?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.If payment was made by redeeming credit points then, refund will be initiated into credit points only within 24-48 working hours of your order cancellation.

Payment Methods & Delivery Information

WHAT SHOULD I DO IF MY PAYMENT FAILS?

There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process. If your account has been debited after you receive the notification of a payment failure,you can shoot us a mail on care@buynewtrend.com or give us a call, with your order number.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We have various payment options to give you a delightful shopping experience.

These are

1. Credit Card
2. Debit Card
3. Net-Banking
3. Paytm
5. Cash on Delivery
6.BNT wallet

HOW DO I PAY FOR MY COD ORDER?

You can pay for Cash on Delivery orders by cash or by Credit/Debit card IF the delivery person is carrying 'card swipe POS machine'. In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 notes effective 09 November, 2016.

Miscellaneous & Other Self-Help Things

WHAT HAPPENS TO THE MONEY DEDUCTED FROM MY DEBIT CARD/CREDIT CARD/NET BANKING FOR AN UNSUCCESSFUL ORDER?

If your payment is debited from your account after a payment failure or in case of an unsuccessful order, it will be credited back within 7-10 days, after we receive a confirmation from the bank. just mail us at care@buynewtrend.com

WHAT HAPPENS TO THE MONEY DEDUCTED FROM MY DEBIT CARD/CREDIT CARD/NET BANKING FOR AN UNSUCCESSFUL ORDER?

If your payment is debited from your account after a payment failure or in case of an unsuccessful order, it will be credited back within 7-10 days, after we receive a confirmation from the bank. just mail us at care@buynewtrend.com

WHAT ARE THE BENEFITS WHEN I CREATE AN ACCOUNT?

Account creation benefits are:

1. You have your entire account history available to you in a jiffy.
2. Access to new deals.
3. BNT wallet processing at a faster speed.
4. Newsletter updates about new products and designs (if required).

ARE THERE ANY HIDDEN CHARGES (OCTROI OR SALES TAX) WHEN I MAKE A PURCHASE ON BUYNEWTREND?

No, there are no hidden charges at all. All charges are included in the prices shared on the category pages. In some invoices we break down the price but the overall charge remains the same.